Help Desk Specialist

NTT DATA Services - Owensboro, Kentucky
July 26, 2020
Help Desk Specialist
NTT DATA Services
2,522 reviews
-
Owensboro, KY
Contract
NTT DATA Services
2,522 reviews
Read what people are saying about working here.
Basic Job Duties:
· Receives and controls onsite inventory.
· Performs basic configuration of desktop / notebook equipment – following basic instructions.
· Coordinates with Field Service Team for moving and setting up End User equipment.
· Basic installation and maintenance of technical products.
· Follows predefined procedures and tasks in everyday activities.
· Work is regularly reviewed by a more senior level technical specialist.
· Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.
· Installs, maintains and optimizes desktop /notebook configurations at customer sites.
· Diagnoses and resolves product performance problems.
· Performs maintenance and repair services.
· Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
· Instructs customers in the operation and maintenance of the system.
Skills, Job Competencies, Certifications:
· The individual must have proven customer service background.
· Individual will be knowledgeable of Windows Operating System environment.
· Must be able to comprehend and follow verbal and written technical instructions and scripts.
· Good verbal and written communication skills are required.
· Physically able to lift and move Enterprise and Client technology hardware in our customer environments.
· Excellent interpersonal skills and ability to work collaboratively in a team environment.
· Basic customer interaction skills.
Job Type: Contract
Pay: $0.00 per hour
Schedule:
• Monday to Friday
Experience:
• it support: 2 years (Preferred)
• help desk: 2 years (Preferred)
License:
• CompTIA A+ (Preferred)