Staff Scheduler
Performance Clean
49 reviews
-
Tampa, FL 33607
$14.50 - $16.00 an hour -  Full-time, Part-time
Performance Clean
49 reviews
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Scheduler - Job Description
Summary Compiles assignment of schedules for cleaning staff by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Based on Standard Operating Procedures “SOPs” received from the General Manager, leads the employee scheduling process for various PCL venues.
Creates and administers the distribution of employee availability forms.
Responsible for day-to-day administration of PCL office including but not limited to organization of scheduling files, ensuring necessary office supplies are available, and ordering supplies as necessary
Based on completed availability forms returned from employees, enters employees’ available shifts into Excel Spreadsheet
Based on completed availability forms returned from employees, enters employees’ available shifts into ABI and generates employee schedules. Audits schedules along with Assistant Scheduler to ensure accuracy prior to distribution. Administers the distribution of employee schedules.
Records work schedules and location information into Payroll/Scheduling software following form as displayed on screen, and enter necessary codes to generate employee roster reports.
Ability to translate and convey important work-related duties to those employees being scheduled as listed on the Standard Operating Procedures “SOP’s”
Audits operations calendar daily to ensure all events are scheduled. Plans a minimum of 15 business days ahead from current pay period for all known events.
Makes necessary corrections to information in the Payroll/Software system.
Monitors and records employee call-in messages on the Employee Cancellation line and updates Payroll/Scheduling software notes with absences.
Documents and forwards attendance incidents to Supervisor for review.
Files and/or routes scheduling documents after entry.
Responds to inquiries from employees and managers regarding entered data.
Contacts event managers to resolve questions, inconsistencies, or missing scheduling data.
Makes necessary phone calls to available staff to substitute call-ins, leaves, and/or meet increased cleaning demands.
Replies promptly to emails from General Manager, checks emails on a regular basis during the workday.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service – Excellent phone skills, manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Job Types: Full-time, Part-time
Pay: $14.50 - $16.00 per hour
Benefits:
• Paid Time Off
Schedule:
• Day shift
• Holidays
• Monday to Friday
• Weekends
Experience:
• Scheduling: 2 years (Preferred)
Work Location:
• One location
Hours per week:
• 20-29
• 30-39
This Job Is:
• Open to applicants who do not have a college diploma
Work Remotely:
• No