Treasury Management Support Specialist - Owensboro, KY
Independence Bank
19 reviews
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Owensboro, KY
Independence Bank
19 reviews
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Date: July 13, 2020
Job Status: Non-Exempt; Full Time
Position Title: Treasury Management Support Specialist
Supervision Received: Position reports to the Senior Operations Officer
Supervisory Responsibilities: None
Job Summary
Responsible for supporting and servicing corporate services relationships. Responsible for customer technical support, completion of Treasury Management related documents, installation, set-up and training for all Treasury Management products to include account analysis, account reconciliation, ACH direct deposit and debit services, on-line wire transfer, Electronic Data Interchange reporting, sweep account processing, line of credit sweep processing, zero balance account processing, Lockbox, Insured Cash Sweep, CDARS, Procurement Cards, Payroll Cards, Fraud Anomaly Detection digital banking, file upload, Remote Deposit Capture, Merchant Services, Brinks Virtual Vaults, ACH Blocks/Filtering, and Positive Pay service. This includes: account maintenance/updates, proactive problem resolution and escalation. Serves as a consultant and recommends service solutions to fit the needs of the customer.
Essential Functions, Duties and Responsibilities include, but are not limited to:
• Develops a thorough knowledge of all treasury management products and services through completion of extensive training. Maintains a high level of awareness and understanding of new technologies and competitive treasury management solutions.
• Ensures client satisfaction by responding promptly and positively to customer inquiries and requests. Takes initiative in resolving problems and issues independently or escalating to appropriate personnel.
• Serve as Customer Service Representative for opening new accounts for Treasury customers
• Reviews and prepares paperwork required for any of the following functions: account analysis, account reconciliation, ACH direct deposit and debit services, on-line wire transfer, Electronic Data Interchange reporting, sweep account processing, line of credit sweep processing, zero balance account processing, digital banking, NACHA file formatting and file upload testing, Remote Deposit Capture, Merchant Services, and Positive Pay service.
• Develops an understanding and ability to discuss all treasury management product functions, technology, and pricing.
• Develops an understanding of all treasury management product systems that include but are not limited to account analysis, digital banking, ACH file format and upload, on-line wire transfer, Electronic Data Interchange reporting, Remote Deposit Capture, Merchant Services, Lockbox, Insured Cash Sweep, CDARS, Procurement Cards, Payroll Cards, Fraud Anomaly Detection digital banking, file upload, Remote Deposit Capture, Merchant Services, Brinks Virtual Vaults, ACH Blocks/Filtering, Positive Pay, zero balance and line of credit sweep processing, and all other processing environments. Troubleshoots technical calls and performs research for clients.
• Cross sell services based on customer needs and service requests.
• Assist with testing, implementation and customer rollout for all treasury management products including upgrades and new features.
• Responsible for remote deposit equipment repairs and replacements, maintaining customer files and customer database to ensure up-to-date contracts and agreements via execution and imaging.
• Assist with annual review of ACH Limits and Remote Deposit Capture compliance.
• Takes client calls for Merchant Services when representatives are unavailable. Troubleshoots calls and refers to TIB for resolution, if necessary.
• Cross train to perform daily and periodic tasks of the TM Support Supervisor.
• Assumes additional responsibilities as needed.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Knowledge Required to Perform Essential Job Functions:
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Mathematics — Knowledge of arithmetic and algebra and their applications
• Computers and Electronics — Knowledge of electronic equipment and computer hardware and software, including applications and programming
• Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions
• Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
• Clerical — Knowledge of administrative and designing forms, and other office procedures and terminology
Skills and Abilities Required to Perform Essential Job Functions:
• Must have strong mathematical abilities
• Solid technical comprehension and problem solving ability related to hardware and software required
• Organizational and time management skills required - Self-starter with the ability to work without
close supervision
• Commitment to provide extraordinary customer service
• Good listening and communication (speaking and writing) skills
• Ability to multi task and still be detail oriented
• Reading comprehension
• Accuracy and attention to detail
• Ability to interact with the public and have pleasant telephone manner
• Complex problem solving and judgment skills
• Must be team oriented and maintain a positive attitude
• Must work well with others
• Must possess honesty and integrity
• Ability to maintain confidential information
• Must be able to speak, read, and understand English
Equipment/Software Used
Personal computer, Word, Excel, PowerPoint, Outlook, bank core processing system, telephone, calculator, copier, fax machine, remote deposit scanner, remote deposit capture portal, digital banking portal, merchant services equipment, and merchant services portal
Education and Qualifications:
• High School diploma or equivalent, some college preferred
• Knowledge of corporate treasury or related field preferred or 5 years banking experience
• Customer Service experience preferred
• Accredited ACH Professional (AAP) Certification preferred, not required
• Accredited Payments Risk Professional (APRP) Certification preferred, not required
Physical Requirements of Essential Job Functions:
Requires face-to-face discussions with individuals or teams; requires writing professional letters and memos; requires use of electronic mail; requires telephone conversations; requires frequent contact with others (face-to-face, by telephone, or otherwise). Frequent contact with others includes conflict situations. Requires use of multiple software systems; requires dealing with unpleasant, angry, or discourteous people; requires being precise and highly accurate; freedom to prioritize tasks and goals; requires meeting strict deadlines. Requires working with others in a group or team; requires coordinating or leading others in accomplishing work activities; requires work with external customers, internal employees or the public. Includes responsibility for work outcomes and results - job tasks are performed in close physical proximity to other people. Requires working indoors in environmentally controlled conditions. Manual dexterity and coordination are required over 75% of the work period while operating equipment such as computer keyboard, mouse, 10-key calculator, phone, and similar machines.
Working Conditions:
Indoor, environmentally controlled position with usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises.
**This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The employee will be required to follow any other instructions and to perform any other duties required by his or her supervisor. Therefore, the responsibilities, tasks, and duties of the jobholder might differ from those outlined above and other duties, as assigned, might be part of the job.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.