Fraud and Dispute Analyst - KY
June 22, 2020
Fraud and Dispute Analyst - Owensboro, KY
Owensboro, KY 42301
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Date: June 19, 2020
Job Status: Non-Exempt; Full Time
Position Title: Fraud and Dispute Analyst
Supervision Received: Senior Operations Officer
Supervisory Responsibilities: None
Job Summary: This position will conduct investigations and analysis of various transactions within the bank, including both in person and electronic transactions, as they relate to the monitoring and response to fraudulent activity and disputed transactions.
Essential Functions, Duties and Responsibilities include, but are not limited to:
o Daily Monitoring and detection of transactions for fraudulent activity.
o Assist locations with responding to customer inquiries on questionable transactions.
o Respond to disputed transactions
o Knowledgeable in all electronic services offered by the bank to assist with fraud prevention.
o Assist in establishing training and fraud prevention procedures for locations.
o Have a working knowledge of regulatory requirements related to fraud and dispute response.
o Work with law enforcement agencies in instances where legal action is necessary or when seeking restitution.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Knowledge Required to Perform Essential Job Functions:
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Computers and Electronics — Knowledge of electronic equipment and computer hardware and software, including applications and programming
Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
Skills and Abilities Required to Perform Essential Job Functions:
Fraud reporting knoweldge
Time management skills
Must be able to provide extraordinary customer service
Ability to interact with the public and have pleasant telephone manner
Good listening and communication (speaking and writing) skills
Accuracy and attention to detail
Complex problem solving & judgment skills
Must maintain a positive attitude
Must work well with others and be a team player
Honesty and Integrity
Ability to maintain confidential information
Must be able to speak, read, and understand English
Education, Experience and Qualifications:
High school diploma or equivalent
Clerical, administrative, or customer service experience preferred
Familiarity with Regulation E is preferred but not required
Physical Requirements of Essential Job Functions:
May be required to sit for long periods of time; Requires using hands to handle, control, or feel objects, tools or controls; Requires repetitive movement; The employee frequently is required to walk and stand; Requires face-to-face discussions with individuals or teams; Requires writing letters and memos; Requires use of electronic mail; Requires telephone conversations; Requires contact with others (face-to-face, by telephone, or otherwise), ), Includes conflict situations; Requires use of multiple software systems; Requires dealing with unpleasant, angry, or discourteous people; Requires lifting up to 50 lbs; Requires repeating the same physical activities or mental activities over and over; Requires being exact or highly accurate; Freedom to determine tasks, priorities, and goals; Requires meeting strict deadlines; Requires work with others in a group or team; Requires coordinating or leading others in accomplishing work activities; Requires work with external customers or the public; Includes responsibility for work outcomes and results, Job tasks are performed in close physical proximity to other people; Requires working indoors in environmentally controlled conditions. Manual dexterity and coordination are required over 75% of the work period while operating equipment such as computer keyboard, mouse, 10-key calculator, phone, and similar machines.
Indoor, environmentally controlled. Usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises.
**This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The employee will be required to follow any other instructions and to perform any other duties required by his or her supervisor. Therefore, the responsibilities, tasks, and duties of the jobholder might differ from those outlined above and other duties, as assigned, might be part of the job.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.