CSA - Customer Service Associate
Office Depot OfficeMax
12,962 reviews
-
Owensboro, KY 42301
$8.25 - $10.00 an hour -  Part-time, Temporary
Office Depot OfficeMax
12,962 reviews
Read what people are saying about working here.
Job Description Template
Sales Advisor – Seasonal
Job Title: Human Resources Use Only
Field Corporate Both
Field or Corporate: Grade: UNG
USSTO
Business Unit: Job Code: 009050
OPS
Job Function: Template ID:
Title of Supervisor/Manager: General Manager Exempt Non-Exempt
Date Job Evaluated:
Title of Division Head: DVP Stores October 2019
General Summary
A brief statement (3-5 sentences) describing the main purpose of the job and an overall summary or purpose of what it does. The intent of this statement is to describe why the job exists and what the incumbent is expected to accomplish.
At Office Depot and Office Max, the Sales Advisor is a part-time role, providing exceptional customer service by performing duties as cashier, provides logistics support, stocking, restocking, down stocking, inventory control, cleaning the store and protecting company assets. S/he will quickly build and maintain customer relationships and become a trusted advisor by utilizing basic training of
Technology products/services and print offerings.
The associate in this role will demonstrates a passion for the brand, technology products, furniture, services, print and other services/products offered to our customers. S/he will utilize Office Depot and Office Max’s proven sales principles to proactively engage customers, in order to drive the sales of our total offerings and properly assess customer needs to ensure satisfaction in every interaction.
Required successful completion of current basic Tech and Print Certification and continued education in these areas. The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.
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Primary/Key Responsibilities
List three to ten (3-10) statements that describe the major activities/essential functions for which this job is held accountable and rank the primary responsibilities in order from most important to least important. Please indicate the percent of time that will be spent on each responsibility (1% is the smallest time commitment and 100% is the largest time commitment). All percentages must add up to 100% in total. Each “primary responsibility” statement should be one to three sentences in length.
• List the activity and how it is done. Use action verbs.
• State what end results the activity is to accomplish.
Percent of Time
Primary Responsibility: Spent on Task
(1-100%)
1. Provides exceptional customer service by performing duties as cashier, provides logistics support, stocking, restocking, down stocking, inventory control, cleaning the store and protecting company assets.
2. Performs merchandise-related activities to ensure merchandise 45% presentation guidelines are met through implementing plan-o-gram changes and updates, merchandise set and price changes. Sets weekly ads, including price changes, and any associated updates to store signage.
3. Follows the established sorting and stocking guidelines and completes freight processes. Ensures freight sorting area is organized and setup in accordance with guidelines. Scans, investigates and fills inventory 25% lows and outs daily.
4. Proactively acknowledges and engages every customer to ensure a positive customer experience. Utilizes and understands the selling program to promote the sale of the best solution as well as additional product and/or services solutions. Maintains awareness of planned advertisements and promotions.
15%
5. Able to evaluate the customer’s needs to determine what additional offerings or services that a customer may need in addition to determining if a customer should be referred to the Contract Sales organization.
6. Works to develop personal selling skills and specialized product knowledge through sales and service tools provided. Drives
5%
Technology, Tech Services, Furniture and Print sales by supporting all related current programs, new product launches and special initiatives.
7. Ensures compliance with company policies, procedures and practices; 5% and supports company loss prevention efforts.
8. Performs other duties as assigned. 5%
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What typical decisions does this job have total authority for making? Freight related activities
What typical decisions does this job refer to others for approval? Decisions which impact sales and profit.
What level associate (job title) provides work direction for this job? General
Manager and Leader on Duty in General Manager’s absence.
What level associate (job title) reviews and approves work in progress or when
completed? General Manager and Leader on Duty in General Manager’s absence.
Education & Experience
Minimum Requirements typically required for someone to be performing fully (competent) in this job:
Level of Formal
High School diploma or equivalent edu preferred
Education:
Area of Study:
Years of Experience: No previous experience required
Type of Experience: Retail sales experience preferred
Special Certifications:
(CPA, Etc.)
• Must possess good interpersonal and communication skills,
Language Skills: which are necessary to establish a selling relationship with customers and other employees.
Technical Competencies:
• Must be able to read, count and write to accurately complete
Skills and Ability: documentation, utilize training tools and process inventory.
Information Systems: * Must possess ability to work with computers to process
(People Soft, etc.) information/inventory through computer systems.
Personal Attributes: * Must enjoy interacting with people
Other/Preferred:
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Financial Responsibility
Choose up to two (2) answers from the following:
• a. This job DOES NOT have budget responsibility.
• b. This job is responsible for setting and controlling a budget.
• c. This job has input into setting a budget.
• d. This job is responsible for staying within an assigned budget.
• e. This job has other financial responsibilities.
If you selected b, c, d, or e please select the most appropriate dollar category
below. If this job's budget falls exactly on the cut-off amount, then select the higher category.
Choose an item.
Additional Comments:
Management/Supervisory Authority
Does this job manage or supervise associates? * Yes No
*A current organizational chart must be attached.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified.
Other duties may be assigned. Regular attendance and timely appearance are essential for the completion of this work.
Job Descriptions are subject to change at any time.
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ADA Information (U.S. only)
Identify the work environment(s), physical activities, physical demands, environmental conditions, noise level, vision requirements, and mental requirements that are required to perform the essential functions of the job:
Brief Description of The Sales Advisor works in a retail store ranging from approximately 5,000 to 25,000 square feet
Work depending upon the location. It is primarily job of cashiering, receiving, stocking and merchandising
Environment(s): of product position, which is located indoors. The position regularly interacts with associates and
(1-3 sentences) customers.
Physical Activities: Occasional: Constant:
Seldom: Frequent:
*Please select from the 6-33% of the work 67-100% of the work
drop-down boxes 0-5% of the workday 34-66% of the work day day day
Standing Frequent Crawling Occasional
Sitting Seldom Reaching Occasional
Climbing Occasional Lifting Frequent
Bending Frequent Walking Frequent
Balancing Occasional Keyboarding Frequent
Stooping Occasional Feeling Frequent
Kneeling Occasional Talking Frequent
Crouching Occasional Hearing Constant
Physical Sedentary: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force
Demands: frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human
*Please check the box body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing
that best suits the level of are required only occasionally and all other sedentary criteria are met.
physical activity required
• Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force
Indoor conditions frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or
Extreme cold leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits
Extreme heat most of the time, the job is rated for Light Work.
Outdoor conditions Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force
Both indoor/outdoor frequently, and/or up to 10 pounds of force constantly to move objects. conditions Heavy Work: Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
• Very Heavy Work: Exerting in excess of 100 pounds of force occasionally, and/or in excess of
50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.
Environmental Indoor conditions Frequent Noise Occasional
Conditions: Extreme cold Seldom Vibration Seldom
*Please select from the
Extreme heat Seldom Hazards Seldom drop-down boxes
Outdoor conditions Seldom Atmospheric Conditions Seldom
Both indoor/outdoor conditions Occasional
Noise Level: Very quiet Quiet Moderate
Loud Very loud
Vision Close Distance Peripheral
Requirements: Depth Perception Ability to adjust focus
Mental Communication
Requirements: Comprehension
• Concentration
• Reasoning and Decision Making
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Job Types: Part-time, Temporary
Pay: $8.25 - $10.00 per hour
Experience:
• Call Center: 1 year (Preferred)
• sales: 1 year (Preferred)
• customer service: 1 year (Preferred)
Education:
• High school or equivalent (Preferred)
Additional Compensation:
• Store Discounts
Work Location:
• One location
Communication method(s) used:
• In person
Employment Length:
• Varies
Job Duties:
• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested
This Company Describes Its Culture as:
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative
Company's website:
• oficedepotcom/careers
Work Remotely:
• No